Payment problems
If checkout fails, an amount is debited but the order is not confirmed, or you believe you were charged more than once, contact Trustit with the business ID (if available), payment date, amount and Cashfree order/reference ID. Do not send card numbers, CVV, passwords or one-time codes.
Review and resolution
Trustit will check the payment status with the payment provider and the account record, then respond about the next step. The application currently does not publish an automatic refund workflow, fixed response time, or blanket refund guarantee. Refund eligibility and processing depend on the transaction facts, provider process and applicable law. This policy does not limit any mandatory consumer rights.
Contact
The support email has not yet been configured. Trustit must publish a monitored customer support contact before accepting public payment submissions. For current contact channels, see Contact Trustit.